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Policies
Giving You the Best Experience!
We love all of our clients at Anna's Hair Salon Dominican Style, and we want to make sure everyone feels at home in our lovely Hair Salon. That’s why we’ve set a few basic policies to make sure everyone who walks through our doors has an experience that leaves them wanting to return time and again. Take a quick read. If you have any questions, please just get in touch.
Refund Policy
We pride ourselves with providing exceptional service and excellent customer care.
We do NOT issue refunds on Salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify the salon within two days of your service. If you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspected. At that time, we will make every effort to make any adjustments to your satisfaction by rescheduling you with the stylist who performed the initial service.
Chemical Service Liability Waiver
We pride ourselves in our level of skill and the products we use, as the salon has kept long lasting relationships with our satisfied clients. With that said, here are some things to keep in mind and understand:
1) Chemical services can have varying results based on your individual hair.
2) Each individual has a different underlying pigment color and the cuticle can only open up so
much at a time. Our goal is to always protect your hair, so coloring can be a slow process
depending on your hair.
3) It is extremely important that you make your stylist aware of any and all other processes you
have used on your hair.
4) Your clothes and jewelry may be exposed to the chemicals and products despite our best
efforts to protect them.
With the aforementioned, you understand and agree that you have made your stylist aware of all the processes and procedures you have done on your hair in the past few months to assist their assessment of your hair’s current status and the process that you need to achieve your desired
results. Please realize this is very important information and that any information withheld regarding your previous processes will increase your chance of damage and the potential for
unpredictable chemical reactions. Chemical processes may cause some damage to the integrity of your hair, but there are products
recommended to improve the health of your hair as well as maintain the results after the service. (Your stylist can recommend these products.) Your stylist has been extensively trained in the
service techniques and they will do their absolute best to create the best results. Each person’s hair, their color and their cut varies person to person so your hair won’t look exactly like the
picture shown, but like the best your hair can be done comparable to the picture. Therefore as an ongoing basis, you will not hold liable Anna’s Hair Salon or your stylist if the process has unexpected or undesired results. Our goal is to make our clients happy, so please feel contact Anna’s Hair Salon at any time after
your service if you have any questions or concerns.